Help Center

Instant answers.

Search common questions about planning, plans and billing, collaboration, and the professional suite.

Getting started

How do I create my first trip?+

Sign in and choose New trip. The wizard walks you through the destination, dates, travel style, and who's coming — then creates a day-by-day itinerary you can rearrange by dragging activities.

What is included in the free trial?+

Every account starts with one free trip. You can build its full itinerary, invite travel companions, and use the collaboration tools with no card required. When you're ready for unlimited trips, upgrade to Solo or Plus.

Can I start from a template?+

Yes — Marivoya ships with twelve starter itineraries, from a weekend city break to a full family reunion. Open Templates from the sidebar, pick one, and it becomes the skeleton of your trip which you can edit freely.

Can I plan on my phone?+

Yes. Marivoya is a progressive web app — open it in your phone's browser and choose 'Add to Home Screen' to get an app-like experience with offline access to your last visited trips.

Plans & billing

What is the difference between Solo and Plus?+

Solo is for individual travelers and includes unlimited trips plus personal planning tools. Plus adds group collaboration features — shared editing, polls, tasks and shared expenses for larger travel parties. Current prices are always listed on the pricing page.

How do I upgrade?+

Open Pricing from the site menu (or Settings → Plan) and choose the plan you want. Checkout is handled securely by our payment partner, and your new features unlock immediately after payment.

How do I cancel?+

Go to Settings → Plan and use the manage subscription option. Your plan stays active until the end of the period you already paid for, then returns to the free tier — your existing trips stay intact.

What is your refund policy?+

We offer a 14-day money-back guarantee. If you're not satisfied, request a refund within 14 days of your order date at paddle.net or through the contact form. Later requests are reviewed case by case.

What happens if my payment fails?+

We notify you by email and mark the subscription as past due. You can update your payment method through the customer portal linked in Settings. Trips stay readable while unpaid, but creating new trips pauses until the account is current.

Trips & collaboration

How do I invite friends or family?+

Open your trip, go to the Travelers tab, and choose Invite by email. They receive an invitation link; once accepted they can see the itinerary, and you control whether they can edit or just view.

Can we vote on activities?+

Yes — create a poll on any trip where voting is enabled. Everyone invited can pick options and you can close the poll when the group has decided.

How do shared expenses work?+

Add expenses on the trip's budget tab, mark them as shared, and assign each person's share. You can mark shares as settled as people pay each other back.

What does the change history show?+

Every change to the itinerary — activities added, moved, or removed — is recorded, so the whole group can see what changed and by whom.

Will I get reminders?+

Yes. With reminders enabled, you get in-app notifications (and email if you allow it) for upcoming activities, reservations, payment due dates, and task deadlines. Manage this in Settings → Notifications.

Professional suite

What is the professional suite?+

It's Marivoya for travel professionals: manage clients, build itineraries for them, send quotes and invoices, and share a branded approval portal where clients can review and approve the trip.

How does client approval work?+

Send an approval request from any client trip. The client receives a link to a branded portal where they can approve the itinerary or request changes — no account needed on their side.

Can I invoice clients through Marivoya?+

Yes — create quotes and invoices with your branding, record payments against them, and track balances from the business dashboard. Branded receipts can be emailed automatically.

Still stuck?

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